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Privacy Policy

Privacy terms

Solace London understand the importance of protecting the privacy of our site visitors and customers and as such, has adopted company privacy policies for your protection. By visiting our site, you are accepting and consenting to the practices described in our Privacy Policy and Terms and Conditions.

Collecting information & contacting you

Solace London will collect your information via the newsletter, the account sign up page, and information provided when you place an order. Information such as name, email address, credit card, and billing and shipping addresses, will be used by us to process your order, manage your account, complete deliveries, personalise your use of the website, and send you Solace London updates such as new arrivals and promotions. Some data such as name, email address, credit card details, and billing and shipping addresses, are mandatory for us to be able to process your order. 

Should you either subscribe to the newsletter, we will occasionally update you with product details and special offers via e-mail, post and/or telephone. Occasionally we will also review email activity so that we only send you content you would be interested in - this means that we may change email content based on what our customers open and read. All recipients of Solace London communications have the ability to opt-out of receiving communications by clicking the “unsubscribe” link in any email that we have sent you.

You have complete control over how your personal data is used. If you would like us to delete or change your personal information or account details in any way, or if you have any questions about how your personal data is collected and used, please let us know by emailing help@solacelondon.com and we will be sure to respond immediately. 

When we will use your information

In line with our policies we will not disclose customer information to third parties except in cases where a service we provide requires such details (e.g. arranging a customer delivery).  Furthermore, we will not sell your name, address, e-mail address, credit card information or personal information to any third party (excluding partners that may have linked to our site) without your permission.

Keeping your information secure

Protecting your privacy is a serious matter to us and we endeavour to use the best methods available to us to ensure the security, integrity and privacy of the information you have provided us with.  When you place an order with us, we use a Secure Socket Layer (SSL) encryption to protect your details from unauthorised use.  Additionally, we carefully select our business partners to whom this data is transferred based on the level of protection they have to care for your personal information.

Cookie policy

A cookie is a small file with information about your movements within a website that is sent to and stored on your computer’s hard drive. When you register with us, a cookie with your email address will be stored on your computer to save you time when you next visit Solace London. To prevent cookies being stored on your computer without your pre-approval, you can change the settings on your web browser.  You will still be able to shop on the Solace London site without allowing a Solace London cookie to be stored on your computer.

Read more about our cookie policy here.

Third party sites

Where we think it will be of interest to our customers, we provide links to third party websites. If you follow a link to any of these websites, please be aware that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. Regarding privacy and the Data Protection Act 1998 You have the right to access the personal information that we hold about you. We will gladly oblige with any such access request.  Furthermore, if you wish to verify the details you have submitted to Solace London you may do so by contacting us via help@solacelondon.com.

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