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Shipping & Returns

Solace London offers UK next day delivery on all orders placed before 2:30pm GMT* and standard delivery on all International orders within 1 to 5 days**

*Orders placed before 2:30pm GMT Monday to Thursday will be delivered next day. Orders placed on a Friday before 2:30pm GMT will be delivered the following Monday. All orders placed on a Friday after 2.30pm GMT, Saturday or Sunday will be delivered the following Tuesday. Please note this only applies to England, Scotland & Wales excluding Highlands and Islands.

**International delivery times may vary, particularly if shipments are subject to customs and duty procedures beyond our control. Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. You can see examples of cost and transit times below for main destinations below.

Please note that shipping times may vary subject to national holidays and bank holidays.

Christmas deliveries

The last order date for delivery on or before Christmas Eve is:
22 December - UK deliveries
15 December - rest of world deliveries

Shipping to main destinations

UK Next working day £10

Europe 1 - 3 Working days £15

USA 2 - 5 Working days$35

Rest of world 3 - 5 Working days £25

 

Tracking your order

All of our deliveries require a signature on arrival and can be tracked using the tracking information sent with your shipping confirmation. You can also follow the progress of your delivery via your account page here. We are unable to deliver to P.O. boxes.

Foreign taxes and duties

In most cases, any customs or import duties are charged once the delivery reaches its destination country. Customs policies and import duties vary widely from country to country - we would therefore not be able to advise on what these costs would be. Any charges on a delivery are payable by the receiver. Please contact your local customs office for current charges before you order.

Christmas Returns

If you're buying a gift, full price purchases made after the 28th of November 2016 can be returned until the 6th of January 2017.

Returns

You may return any unwanted items to Solace London within 14 days from receipt of goods. Any returned items must be sent back to us at your own cost in their original condition with the original tags attached. Items will be inspected upon arrival and returned to the sender if they do not meet these requirements. For your protection we recommend that any goods returned to us can be tracked and are insured for their full value. In case of dispute please obtain proof of delivery - Solace London does not accept responsibility for items lost in transit.

For international returns please clearly mark "Returned British merchandise, no commercial value". If you fail to do so, we will not be liable for any customs charges incurred.

We aim to process your refund within 14 days from receipt of your item(s) - please note that we do not refund original shipping charges. Once your return has been processed your refund will reach your account within 5-10 days depending on your issuing bank. 

Please note: The customer takes full liability for any parcels returned to us due to unpaid customs charges. Original shipping charges, return shipment costs, customs charges and handling fees will all be deductible from any refund due.  

Please send all returns to:

Solace London, James & James Fulfilment, Brackmills Industrial Estate, Liliput Road, Northampton, NN4 7DT

Exchanges

If you wish to conduct an exchange you will need to return any unsuitable goods to be refunded and place a new order. You have 14 days from the delivery date to return any items(s).

Refused deliveries

If a delivery is refused by the receiver and returned to Solace London, any duties, taxes, postage or customs charges incurred will be deducted from the refund issued.

Customer Services

For further help or enquiries contact Solace London's customer care team at help@solacelondon.com.